Frequently Asked Privacy Questions
We collect your name, email, phone number, date of birth and payment method during signup. When you play, we log your game activity, deposit and withdrawal history. We also record your device type and IP address for security purposes.
Your payment details are encrypted immediately and never stored on our servers in plain text. Payment processors handle the actual transaction; we only receive confirmation that your deposit cleared. Your DANA, OVO, GoPay or QRIS account number is not visible to our support team.
Yes. Open your account and contact our privacy team via live chat or email. We compile your data request within seven business days. You receive a download link to a file containing all personal information associated with your account.
No. We do not sell your data to advertisers or marketing companies. We share information only with payment processors to clear your deposits, fraud-prevention partners to keep accounts secure and authorities when legal requirements apply.
Your account becomes inactive immediately. We retain your personal and transaction data for up to five years to comply with local regulations and prevent fraud. After that period, we securely delete all records unless local law requires longer retention.
Every promotional email includes an unsubscribe link at the bottom. Click it to remove yourself from our mailing list immediately. You can also update communication preferences in your account settings under 'Notifications' and toggle email promotions off.
Reach our privacy team via email for formal requests or concerns. For urgent issues, use live chat from your account lobby. We acknowledge all privacy inquiries within 24 hours and work to resolve concerns within 14 days where local law permits.
